AFTER YOU PURCHASE
What if I want to make changes to my reservation?
If you require to change the date or destination of a reservations after it has been deposited and your request is given in writing more than 90 days prior to departure, a $50 administrative fee per reservation will apply. To change the date of a reservations within 90 days of departure is considered the same as a cancellation and will be only be allowed a date change if your original space is re-sold and the charter is full. Group and Full Boat Charter reservations are not changeable. No bookings can be transferred to a Travel Agent, Wholesaler or Dive Shop once a deposit has been made directly with Nekton Diving Cruises.
What happens if the reserved vessel is unable to fulfill its cruise obligation?
Nekton Diving Cruises has the right to substitute a similar vessel if for any unforeseen reason the reserved vessel is unable to fulfill its cruise obligation.
Are there any itinerary changes?
Itineraries are always weather permitting and are conducted at the sole discretion of the Captain. Safety is always the first priority. The Captain may also vary itineraries at his discretion in an attempt to provide guests with the best diving conditions based on weather forecasts and the Captain’s predictions. No refunds will be given for itineraries that are altered or canceled due to weather. We appreciate your understanding that Nekton Diving Cruises has no control over the weather and even the very best Captain cannot perfectly predict seas, currents, visibility and fish activity.
What documentation do I need?
Nekton Diving Cruises provides guidelines regarding documentation required to enter the various foreign ports that we visit. However, as documentation requirements sometimes change and vary with visitor nationalities, you alone are responsible for ensuring that you have the proper documentation required for your entry into the foreign destination and your return. Please double check that you have valid documentation prior to booking your cruise. Starting December 31, 2005, the U.S. Government is introducing new passport rules that will affect travel to many destinations. For information on obtaining or renewing a passport, visit the State Department's Website. U.S. passports are valid for ten years.
Is Gratuity Included?
In addition to safely navigating your vessel, the crew will be serving you as waiters, dive masters and stewards during your week-long vacation. Consistent with cruise industry practice, Nekton Diving Cruises does not include gratuities in our cruise fares. The crew depends on tips as do others who work in the service industry. To thank those who have made your cruise vacation better than you could have imagined, we suggest the following tipping guideline for each guest. Please remember that gratuities are shared equally by each of the crew members.
$ 45 per person per day
We believe that Nekton Diving Cruises has the best crew in the industry and we strive to exceed your expectations in every way. If for any reason you are not satisfied with the service you receive, we encourage you to contact the Captain while onboard. This will allow us to address your concerns in a timely and appropriate fashion. At your discretion, you may adjust the gratuities at any time.